Terms and Conditions

1. Introduction

These Terms and Conditions apply to all work carried out by S.A.W Security Solutions Ltd, a fire and security company based in Paisley, Scotland. By agreeing to work with us, you accept the terms set out below. These terms apply to both residential and commercial customers unless otherwise stated, and are designed to ensure clarity, fairness and a positive working relationship. If you have any questions or would like to discuss specific clauses, please get in touch before work begins.

2. Services Offered

• We provide the installation, servicing and maintenance of intruder alarms, access control systems and CCTV systems. A full description of our services can be found on our services page.
• All services are provided with reasonable skill and care, in line with industry standards.
• We reserve the right to update or modify our service offering at any time, but will always honour any agreed works as set out in your quotation.

3. Quotations and Pricing

• All quotes are provided free of charge and are valid for 30 days from the date of issue, unless otherwise agreed.
• Quotes are based on the information you provide at the time and may be revised if the scope of work changes. Any additional work will be discussed and agreed before it is carried out.
• Pricing includes labour, materials and VAT (where applicable) unless stated otherwise.
• Any unforeseen issues discovered during the work that may affect the cost will be discussed with you immediately.

4. Payments

• Full payment is due on completion of the agreed work unless otherwise stated in writing.
• Payment can be made by bank transfer, card or cash.
• Late payments may result in additional charges. For business customers, this may include interest as allowed under the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to pause or cancel works in cases of non-payment.

5. Customer Responsibilities

• You agree to provide clear access to the work area, as well as power and any other essentials needed to carry out the work.
• You must tell us about any known hazards or risks that may affect the work. Delays caused by lack of access or customer-related issues may result in additional costs.
• If you have pets, valuables or delicate furnishings, it is your responsibility to make sure they are protected or moved out of the work area.

6. Cancellations and Delays

• If you wish to cancel or postpone a scheduled job, please give at least 48 hours' notice. Cancellations made with insufficient notice may result in a cancellation fee to cover lost time or materials.
• In the unlikely event that we must reschedule due to unforeseen circumstances, we will give as much notice as possible and work with you to find a suitable new date.
• We are not liable for delays caused by factors beyond our control, such as adverse weather, material shortages or third-party delays.

7. Guarantees and Workmanship

• We stand by the quality of our work. All labour comes with a 12-month workmanship guarantee, covering defects due to poor workmanship.
• Materials are covered by the manufacturer's warranty where applicable.
• If you notice any issues after completion, please contact us straight away so we can investigate and resolve them.
• Guarantees do not cover damage caused by misuse, neglect, third-party interference, or wear and tear.

8. Liability and Limitations

• We are insured for public liability up to £5 million.
• While we take care to protect your property, we are not liable for minor cosmetic damage or for any pre-existing faults or issues.
• You are responsible for making sure any necessary permissions, licences or consents (such as landlord approval) are in place before work starts, unless we have agreed in writing to obtain them for you.

9. Privacy and Data

We collect and use your personal data only as required to deliver our services. This may include your name, address, phone number, email and project-related information. Your information will not be shared with third parties without your permission, except where legally required. We take all reasonable steps to protect your data in line with UK GDPR. For full details, see our Privacy Policy.

10. Governing Law

These Terms and Conditions are governed by the laws of Scotland, and any disputes will be handled in the Scottish courts. These terms do not affect your statutory rights as a consumer. Should any part of these terms be found unenforceable, the remaining terms will continue to apply.

11. Contact Details

S.A.W Security Solutions Ltd, BM17 Mile End Mill, Abbey Mill Business Centre, 12 Seedhill Road, Paisley, PA1 1JS. Phone 07414 948122, email info@sawsecuritysolutions.uk.

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