Security System FAQs

Common questions about alarms, CCTV and access control

Frequently Asked Questions

General Questions

What areas do you cover?

We are based in Paisley and cover Renfrewshire, Glasgow and the surrounding areas, including Renfrew, Johnstone, Linwood, Erskine, Bishopton, Houston, Bridge of Weir, Kilbarchan, Clydebank, Bearsden, Milngavie, Hillington, East Kilbride, Newton Mearns, Barrhead, Neilston, Giffnock and East Renfrewshire, as well as Edinburgh. If you are not sure whether we cover your area, call 07414 948122.

How long have you been in the security industry?

Sean Wilson has worked as a fire and security engineer for 10 years, first with a small family-run security company on domestic systems and then with a large national company on commercial and high-end fire and security systems. He set up S.A.W Security Solutions after taking over a long-standing customer base from a trusted friend.

Do you work on homes and businesses?

Yes. We install, service and maintain alarms, CCTV and access control for homeowners, landlords, offices, shops, clubs and commercial premises across Paisley, Renfrewshire and Glasgow.

Are your quotes free?

Yes. Quotes are free, with no obligation, and are valid for 30 days. Every quote is tailored to your property and requirements, because we do not believe security is a one-size-fits-all service.

How can I pay?

Payment is due on completion of the agreed work unless otherwise agreed in writing. We accept bank transfer, card and cash.

Is your work guaranteed?

Yes. All of our labour comes with a 12-month workmanship guarantee, and equipment is covered by the manufacturer's warranty. We are also insured for public liability up to £5 million.

Do you need to service your alarm?

Yes, 100%. A yearly service plan is highly recommended to keep your alarm working fault-free. We test every detector, sounder and keypad, check batteries and power supplies, and make sure the system is set up the way you need it.

How much does a new alarm system cost?

Alarm installations typically cost between £500 and £2,000. The price depends on the size of the property, the number of detectors and whether you choose a wired or wireless system. We give you a clear written quote after a free survey, and nothing extra is done without your agreement.

Should I choose a wired or wireless alarm?

Both are reliable. Wired alarms suit new builds, renovations and larger commercial properties, while wireless alarms are quicker to fit with no cable runs, which suits finished homes. We will recommend what is best for your property.

Can I control my alarm from my phone?

Yes. Most of the systems we install can be set, unset and monitored from an app, with instant notifications if the alarm activates.

Can you upgrade or replace my old alarm?

Yes. We upgrade and replace tired or unsupported alarm systems, and where possible reuse existing wiring to keep the cost down.

Do you offer different packages ranging in cost and quality?

Yes. We offer three different packages that are bespoke to your requirements. Every package uses high-quality equipment, and they differ in specification and additional features.

Can I view the CCTV on my phone?

Yes. All of our CCTV packages come with free app access, so you can watch live and recorded footage from your phone or tablet wherever you are.

How much does a CCTV system cost?

CCTV installations typically cost between £500 and £3,500, depending on the number of cameras, the image quality you choose and the recording equipment.

Do your cameras work at night?

Yes. We install HD and 4K cameras with night vision, so you get clear footage around the clock.

Can you repair or add to my existing CCTV?

Yes. We carry out CCTV fault finding and repairs, replace failed or outdated cameras, upgrade recorders and add extra cameras to existing systems.

Can I see who enters the building and when?

Yes. Most of our access control systems have a video function so you can see clearly who you are granting access to.

How much does access control cost?

Access control typically costs between £300 and £2,500, depending on the number of doors and whether you choose keypad, fob, intercom or video entry.

What types of access control do you install?

We install keypad and intercom entry, fob and keycard access, and video entry systems for businesses, shared buildings and homes.

Can you replace our old door entry system?

Yes. We replace and upgrade outdated or failing door entry and intercom systems, often adding modern features such as video and phone-based answering.

Is access control suitable for flats and shared buildings?

Yes. Access control and door entry are ideal for apartment blocks and shared buildings, giving residents secure, easy entry and letting you manage who has access.

Do you offer a 24/7 emergency call out service?

Yes. We offer 24/7 emergency response for urgent security system faults and issues. Call 07414 948122 any time of day or night.

How much is an emergency call out?

Emergency call outs typically cost between £75 and £120.

My alarm will not stop going off. Can you help?

Yes. A false alarm or an alarm that will not reset is a common emergency fault. We find the cause, fix it and make sure the system is working properly before we leave.

Will you attend a system you did not install?

Yes. We respond to faults on alarms, CCTV and access control fitted by other companies.

Which areas do you cover for emergencies?

We respond across Paisley, Renfrewshire, Glasgow and the surrounding areas.

Should I get my security system serviced?

Yes, 100%. A regular service is recommended to keep your system working at its full potential, and it catches small problems before they turn into a call out.

How much does a service cost?

Servicing typically costs between £70 and £300, depending on the size and type of your system.

How often should my system be serviced?

We recommend a service once a year. Service plan customers are added to our schedule, so you never need to remember when your next visit is due.

What is included in a service?

We test every detector, sounder and keypad, check batteries and power supplies, clean and check cameras, confirm recordings are being stored correctly, and make any adjustments you need.

What do service plan customers get?

Regular servicing, a single point of contact, and access to our 24/7 helpline with a quick response time.

If I'm currently on a service plan with another provider, can I move my servicing over to you?

Yes. We complete a system takeover, which lets us give your current system a full health check, and then we add you to our service plan.

How much does a system takeover cost?

Takeovers typically cost between £70 and £350, depending on the system.

Can you take over a system another company installed?

Yes. We take over alarms, CCTV and access control fitted by other companies, including systems where the original installer is no longer trading.

What happens during the health check?

We test the whole system, check the condition of every device, and give you an honest report of what is working well and anything that needs attention.

Do I need to replace my system to switch to you?

Not usually. If your system is in reasonable condition we simply take over its servicing and maintenance. We only recommend replacing equipment when it is genuinely needed.

Can I get notifications in the event of my alarm activating?

Yes. All of our wireless systems come with the option to be controlled and monitored via an app, which you can share with as many people as you need.

How much does a wireless alarm cost?

Wireless alarm installations typically cost between £500 and £1,500, depending on the size of the property and the number of detectors.

Are wireless alarms reliable?

Yes. Modern wireless alarms use secure wireless signals and regularly check every device, so you know straight away if anything needs attention.

Is a wireless alarm messy to install?

No. There are no cables to run, so installation is quick, tidy and causes minimal disruption to your home.

Can I add more detectors later?

Yes. Wireless systems are easy to extend, so you can add detectors, door contacts or sounders as your needs change.

Do your smoke alarms require the batteries to be replaced every year?

No. The brand we use for domestic smoke alarms has a 10-year battery that lasts the life of the sensor. We only use high-quality devices and sensors to make sure your property is protected.

What smoke alarms does a home in Scotland need?

Since February 2022, homes in Scotland need a smoke alarm in the room used most, a smoke alarm in every hallway and landing, and a heat alarm in the kitchen, all interlinked. A carbon monoxide alarm is also needed where there is a fuel-burning appliance or flue.

How much does smoke alarm installation cost?

Smoke alarm installations typically cost between £150 and £700, depending on the size of your home and the number of alarms needed.

What does interlinked mean?

Interlinked alarms talk to each other, so when one alarm detects smoke or heat, every alarm in the house sounds. That gives everyone the earliest possible warning, wherever they are in the home.

Can you fit carbon monoxide alarms?

Yes. We fit carbon monoxide alarms alongside smoke and heat alarms wherever there is a gas boiler, fire or other fuel-burning appliance, as the Scottish standard requires.